Terms

Terms of Use

These terms apply to a business using Nia and to the people it gives accounts to.

Last updated: September 11, 2026

The service

Nia connects a business's WhatsApp number, answers customers automatically through Amina, and lets the business's own staff take over any conversation from the Inbox. Availability depends on WhatsApp, which is outside Nia's control.

The business's responsibilities

  • Have the right to message the people it messages, and honour every opt-out.
  • Follow WhatsApp's own rules. A broadcast may only use a template WhatsApp has approved, and approval is Meta's decision.
  • Keep its own staff accounts accurate, and remove people who leave.
  • Not use Nia to send anything unlawful, deceptive, or otherwise prohibited by WhatsApp.
  • Keep its sign-in details safe. The business is responsible for what is done under its accounts.

What Amina is

Amina drafts and sends replies automatically from the business's number, using the content the business gives her. The business remains responsible for what is sent from its number, and can take any conversation over at any time.

Payment

Plans and prices are those published on niainteract.com. A business on a paid plan pays for the plan it has chosen; if payment is not made, Nia may suspend access until it is.

Suspension

Nia may suspend a business's access for non-payment, for a security risk, or for a breach of these terms or of WhatsApp's rules. Where it is safe to do so, Nia will say why.

The business's data

It stays the business's. Nia processes it only to provide the service, as described in the privacy policy, and deletes it on request and on account closure.

Liability

Nia is provided as it is. Nia is not responsible for WhatsApp being unavailable, for Meta's decisions about a number or a template, or for what a business chooses to send from its own number. To the extent the law allows, Nia's liability to a business for any claim is limited to the fees that business paid to Nia in the twelve months before the claim arose.

Governing law

These terms are governed by the laws of Kenya, and any dispute under them is for the courts of Kenya.

Changes and contact

When these terms change, the date at the top of this page changes with it. Continued use of Nia after a change is acceptance of the changed terms.

Questions go through the support contact published in your Nia workspace; if your business has not set one, ask the person who owns your Nia account.