No customer left on read
Every customer gets an answer. Even at 11pm.
WhatsApp, Instagram and Messenger, all in one place. Your team and Amina work side by side there. Amina is the AI teammate. She answers from the documents you give her, in your own words. The moment a person is needed she hands the conversation over, with everything already said still attached.
Free to try until 30 September. No card. Set up in an afternoon.
One platform, many kinds of conversation
Nia isn't built for one industry. What changes between these is what Amina has been taught and what she's allowed to do. Not the underlying product. Each card says where it stands today.
Customer support
The use we built first and know best. She answers stock, price, opening-hours and policy questions from the documents you gave her, and hands over the moment a person is genuinely needed.
- Answers from your price list and policies, not from invention
- Captures the customer's details and what they asked for as they talk
- Hands to your team with a summary of what was already said
- Never promises a discount she isn't allowed to give
Sales & orders
Qualifies the enquiry, quotes from the real price list, and follows up the people who went quiet. She never invents a price or a promise.
- Quotes only from prices you've given her
- Asks the qualifying questions your best salesperson asks
- Follows up dormant enquiries on a schedule you set
- Escalates anything above your discount limit
Bookings & appointments
Clinics, salons, workshops, detailing bays. Nia offers real slots, confirms them, and reminds people the day before so they actually turn up.
- Offers only slots that are genuinely free
- Confirms in writing and reminds before the appointment
- Handles the reschedule instead of losing the customer
- Passes anything unusual to a human
Deliveries & tracking
Looks up the actual order and tells the customer where it is — the single most repeated question in any business that ships anything.
- Finds the order from a name or phone number
- Gives the real status, not a guess
- Flags a genuinely late delivery to your team
- Keeps the customer informed without anyone typing
Community & members
Saccos, chamas, churches, schools, associations. Amina answers members' recurring questions about dues, dates and process, in the language they actually write in.
- Answers from the group's own rules and notices
- Handles the same question from 400 people at once
- Escalates anything about money to a named person
- Works in Swahili, Sheng and English
One shared inbox
This is the part people forget to ask about, and it is the reason the rest works. Every conversation sits in one place your team logs into. Whichever channel it arrived on. Whether Amina or a person is holding it. When Amina hands over, nothing restarts.
- WhatsApp, Instagram and Messenger in one list, not three apps
- Anyone on your team can pick up a conversation and see what was said
- Assign it, claim it, resolve it. See who is on what
- The customer never has to say it twice
The same Nia, nine different trades
Nothing in the product changes between these. What changes is the documents you upload and the handful of rules you set. A chemist's Nia stops where a pharmacist must take over. A school's Nia knows the fee structure and the term dates. Pick a trade to read how it sounds.
Pharmacy
Stock and price questions answered in seconds; anything clinical stops dead and goes to the pharmacist. The boundary is a setting, not a hope.
- Confirms availability and price from the stock list
- Refuses dosage and diagnosis questions, every time
- Brings the pharmacist in with the conversation already summarised
- Treats medical detail as sensitive and stops automating on sight
Dental & medical clinic
Appointments booked and confirmed while the front desk is with a patient — and not one word of clinical advice.
- Offers only slots that are genuinely free
- Answers fee and insurance questions from the price list
- Sends the reminder the day before, so fewer people miss
- Routes anything urgent or clinical straight to a person
Restaurant & takeaway
The menu, the delivery radius and today's closing time, answered at the exact moment someone is deciding where to order from.
- Reads the menu out in the customer's own words, not as a PDF
- Quotes the delivery fee for the estate they actually named
- Takes the order down and passes it to the kitchen line
- Says plainly when the kitchen is closed instead of going quiet
Property letting
Rent, deposit and viewing questions handled the first time they're asked, so an agent only meets people who are actually serious.
- Answers rent, deposit and service charge from the current list
- Says which units are genuinely vacant, not what was vacant last month
- Books the viewing and tells the agent who is coming
- Never discusses another tenant's details
School
Four hundred parents asking the same three questions in the week before term. One assistant, answered in minutes, in the school's own words.
- Answers fees and term dates from the circular you uploaded
- Handles the same question from hundreds of parents at once
- Sends anything about a specific child to the office, not to guesswork
- Escalates every payment question to a named person
Salon & spa
The reschedule that would otherwise become a no-show, handled without anyone putting down a client's hair to reach the phone.
- Knows how long each service takes before offering a slot
- Moves an appointment instead of losing the client
- States the cancellation policy plainly, before it's needed
- Keeps a client with their preferred stylist where possible
Hardware & building supplies
Fundi asks for a price at 6am on site. He gets one, with the delivery cost, before the shop has opened.
- Quotes both trade and retail prices where you allow it
- Adds the delivery charge for the site, not a general figure
- Says what is out of stock instead of taking an order it can't fill
- Sends bulk-quote requests to a person with the quantities attached
Tours & safari
An enquiry that lands at 3am from another time zone still gets a proper answer — with the park fees included rather than discovered later.
- Quotes the package with park fees stated, not hidden
- Answers in the currency the customer asked in
- Collects dates, group size and arrival airport before handing over
- Passes custom itineraries to a consultant with the brief written up
Agrovet
Farmers write in Swahili, at odd hours, from places the shop will never see. She answers on stock and price, and calls the vet when the question stops being about a product.
- Works in Swahili, Sheng and English without being asked
- Confirms pack size and price before an order is placed
- Refers treatment and dosage questions to the qualified vet
- Arranges the collection point the customer actually uses
Every conversation on this page is written by us to show how Nia behaves. They are not transcripts, and no customer, business, price or policy shown here belongs to a real Nia customer. Real conversations belong to the business that had them.
What she will never do
These are not settings you have to remember to switch on. They hold for every business on Nia, and no configuration can weaken them.
- Pretend to be a person She talks warmly, but ask her directly and she tells you she is an AI.
- Keep a customer from a human Ask for a person, in any language, and you get one immediately. She never talks anyone out of it.
- Handle sensitive details PINs, card and bank numbers, ID numbers, medical detail. The moment one appears, a person takes over.
- Make something up She answers from the documents you gave her. If the answer isn't there, she says so and brings in your team.
- Argue with an upset customer Anger, complaints and refund requests get an immediate, human reply, and a ticket for someone to follow up.
- Ignore the off switch One switch stops every automated message for your business. Nothing goes out until you turn it back on.
Open in the morning, answering by lunch
Four steps, and only one of them needs us. Nothing to install, no developer to hire, and you never have to work out Meta's setup on your own. We sit on that call with you.
Create your business
Name, timezone, language. Set the languages your customers actually use. English, Swahili, Sheng.
Upload what you know
Drop in your price list, delivery policy or FAQ. Word, PDF, Excel or a plain document. Amina answers from what you have given her, and only from that.
Connect WhatsApp
Your own business number, connected through Meta's official flow. We walk you through it on the call, so you are never left to work it out alone.
Watch, then let go
Read her first replies. Correct anything you'd say differently. She handles the questions you approve and hands the rest to your team. You widen that as the week goes on.
Free to try, then a plan that fits your business
Try Nia free until 30 September. From 1 October you choose a monthly plan, and each one includes a set number of customer conversations. A conversation is one customer chat in a month, however many messages it takes. If Amina does not reply, it does not count. The extras below are not switched on yet; when they are, you will see what each costs before you enable it, and campaign messages will come out of a separate balance you top up. What you have used is visible at all times.
On 1 October 2026, choose a paid plan or stay on Karibu. Every plan is the same Nia. The only difference is how many conversations are included. You pay for what Amina answers, not for how many people you have: put your whole team in. Prices are shown exclusive of VAT; 16% VAT is added.
Karibu
- 100 conversations a month
- Your whole team. As many people as you like.
- 1 business
Mkulima Mdogo
- 1,000 conversations a month
- Your whole team. As many people as you like.
- 1 business
Core
- 2,500 conversations a month
- Your whole team. As many people as you like.
- 1 business
Growth
- 5,000 conversations a month
- Your whole team. As many people as you like.
- 1 business
Business
- 15,000 conversations a month
- Your whole team. As many people as you like.
- Up to 3 businesses
The monthly plan is not the whole bill. Here is the rest of it:
Your monthly plan
The price above, and the conversations Amina answers each month. Your team, your channels and the shared inbox are included.
Extra abilities In build
Reading a customer's photo, listening to a voice note, searching the web. Not switched on yet. When they are, each stays off until you turn it on, and you will see what it costs before you do.
Campaign messages In build
When you message customers first, WhatsApp charges for each message. Not switched on yet. When it is, it will draw on a campaign balance you top up in advance, so nothing can send beyond what you put in.
If you pass your monthly number, Amina stops answering and passes those conversations to your team instead. Nobody is ever left waiting, and no customer sees a billing message. Not sure how many conversations your shop needs in a month? Ask us and we will work it out with you. Prices are in Kenya shillings.
Start with one conversation
Tell us the business and the number you want Nia to answer on. We'll set it up with you and you'll see her first reply the same week.
Or write to info@niainteract.com.